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Undergraduate Certificate in Customer Service in Hospitality Industry.

Sunday, 29 June 2025 23:08:12

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Overview Entry Requirements Course Structure Fees and Payment Plans Accreditation Apply Now

Undergraduate Certificate in Customer Service in Hospitality Industry.

The Undergraduate Certificate in Customer Service in Hospitality Industry equips learners with essential skills to excel in hospitality roles. Designed for aspiring professionals, this program focuses on customer service excellence, communication strategies, and problem-solving techniques tailored to the hospitality sector.


Ideal for students and career changers, it combines practical training with industry insights to prepare you for dynamic hospitality environments. Gain the confidence to deliver exceptional guest experiences and stand out in a competitive field.


Ready to elevate your career? Explore this certificate today and take the first step toward becoming a hospitality leader!

Course Content

  • • Introduction to Hospitality Industry
    • Principles of Customer Service Excellence
    • Communication Skills for Hospitality Professionals
    • Managing Guest Relations and Complaints
    • Service Quality and Standards in Hospitality
    • Technology in Hospitality Customer Service
    • Cultural Awareness and Diversity in Service Delivery
    • Teamwork and Leadership in Hospitality Settings
    • Problem-Solving and Decision-Making in Customer Service
    • Ethics and Professionalism in Hospitality

Fee and payment plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

1 month

2 months

This programme does not have any additional costs.


Course fee

The fee for the programme is as follows:

1 month:GBP £140

2 months:GBP £90


Apply Now

  1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

Got questions? Get in touch

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+44 75 2064 7455

admissions@LSIB.lk

+44 (0) 20 3608 0144



Career Path

Customer Service Representative

Deliver exceptional guest experiences, manage inquiries, and resolve issues in hospitality settings.

Front Desk Agent

Handle check-ins, check-outs, and guest requests, ensuring smooth operations in hotels and resorts.

Guest Relations Manager

Oversee guest satisfaction, manage feedback, and implement service improvements in the hospitality industry.

Why this course?

The Undergraduate Certificate in Customer Service holds immense significance in the hospitality industry, particularly in today’s competitive market. With the UK hospitality sector contributing over £59 billion annually to the economy and employing more than 3.2 million people, the demand for skilled professionals with specialized customer service training is at an all-time high. This certificate equips learners with essential skills such as communication, problem-solving, and emotional intelligence, which are critical for delivering exceptional guest experiences. Recent trends highlight the growing emphasis on personalized service and digital integration in hospitality. For instance, 78% of UK hospitality businesses now prioritize customer service training to enhance guest satisfaction and loyalty. Additionally, the rise of online reviews and social media has made customer service a key differentiator, with 89% of consumers stating that positive interactions influence their decision to return. Below is a responsive 3D Line chart and a clean CSS-styled table showcasing UK hospitality industry statistics: ```html

Year Revenue (£bn) Employment (millions)
2019 56 3.1
2020 40 2.8
2021 50 3.0
2022 59 3.2
``` The Undergraduate Certificate in Customer Service not only addresses current industry needs but also prepares learners for future challenges, making it a valuable asset for

Who should apply?

Ideal Audience Why This Course is Perfect for You
Aspiring hospitality professionals The Undergraduate Certificate in Customer Service in Hospitality Industry is designed for individuals looking to build a strong foundation in delivering exceptional guest experiences. With over 3.2 million people employed in the UK hospitality sector, this course equips you with the skills to stand out in a competitive job market.
Career changers If you're seeking a dynamic career shift, this certificate provides the essential knowledge to transition into the thriving hospitality industry. The UK hospitality sector contributes £59.3 billion annually to the economy, offering ample opportunities for growth and success.
Current hospitality staff For those already working in hospitality, this course enhances your customer service expertise, helping you advance your career. With 80% of hospitality employers reporting skills shortages, upskilling can significantly boost your employability and earning potential.
Recent graduates Graduates seeking to specialise in hospitality will find this certificate invaluable. It bridges the gap between academic knowledge and practical skills, preparing you for roles in hotels, restaurants, and event management across the UK.