London School of International Business Logo

Undergraduate Certificate in AI for e-Commerce and Customer Service

Saturday, 02 August 2025 06:04:51

International students can apply

  • graduation-hat
    Short course
  • clock3
    6910 already enrolled
  • 100% Online
  • Admission open 2025
Overview Entry Requirements Course Structure Fees and Payment Plans Accreditation Apply Now

Undergraduate Certificate in AI for e-Commerce and Customer Service

The Undergraduate Certificate in AI for e-Commerce and Customer Service equips learners with cutting-edge skills to transform online retail and customer interactions. Designed for aspiring professionals, this program focuses on AI-driven solutions, automation tools, and data analytics to enhance customer experiences and streamline e-commerce operations.


Ideal for students, entrepreneurs, and customer service specialists, this certificate bridges the gap between technology and business strategy. Gain hands-on experience with real-world applications and prepare for a competitive edge in the digital marketplace.


Ready to future-proof your career? Explore the program today and unlock your potential in AI-powered e-commerce!

Course Content

  • • Introduction to Artificial Intelligence and Machine Learning
    • Natural Language Processing for Customer Service
    • AI-Driven Personalization in e-Commerce
    • Chatbots and Virtual Assistants for Customer Engagement
    • Data Analytics and Predictive Modeling for e-Commerce
    • Ethical AI and Bias Mitigation in Customer Service
    • AI-Powered Recommendation Systems
    • Automation and Workflow Optimization in e-Commerce
    • Customer Sentiment Analysis Using AI
    • AI Integration with CRM and Customer Support Platforms

Fee and payment plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

1 month

2 months

This programme does not have any additional costs.


Course fee

The fee for the programme is as follows:

1 month:GBP £140

2 months:GBP £90


Apply Now

  1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.lk

+44 (0) 20 3608 0144



Career Path

AI Solutions Architect

Design and implement AI-driven solutions for e-commerce platforms, optimizing customer experiences and operational efficiency.

Customer Service Automation Specialist

Develop AI-powered chatbots and automation tools to enhance customer support and reduce response times.

Data Analyst for E-Commerce

Analyze customer behavior and sales data using AI tools to drive strategic decision-making and personalized marketing.

AI Product Manager

Oversee the development of AI-based products, ensuring they meet market demands and deliver value to e-commerce businesses.

Why this course?

The Undergraduate Certificate in AI for e-Commerce and Customer Service is a critical qualification in today’s market, where AI-driven solutions are transforming industries. In the UK, e-commerce sales reached £120 billion in 2022, with AI-powered tools like chatbots and recommendation engines driving 35% of customer interactions. This certificate equips learners with the skills to harness AI for personalized customer experiences, efficient inventory management, and data-driven decision-making, addressing the growing demand for AI-savvy professionals. Below is a 3D Line chart showcasing the growth of AI adoption in UK e-commerce:

Year AI Adoption (%)
2019 15
2020 25
2021 40
2022 55
2023 70
The certificate bridges the skills gap in AI for e-commerce and customer service, enabling professionals to stay competitive in a rapidly evolving market. With 72% of UK businesses planning to invest in AI by 2025, this qualification is a strategic step toward career advancement and industry relevance.

Who should apply?

Ideal Audience Why This Course is Perfect for You
Aspiring e-commerce professionals With the UK e-commerce market projected to grow by 56% by 2026, this course equips you with AI-driven strategies to thrive in a competitive digital landscape.
Customer service specialists Learn how AI-powered chatbots and automation tools can enhance customer satisfaction, a critical factor as 89% of UK consumers expect quick responses from brands.
Tech enthusiasts and career switchers Gain hands-on experience in AI applications for e-commerce and customer service, opening doors to high-demand roles in the UK’s £150 billion tech sector.
Small business owners Discover how AI can streamline operations and boost sales, helping you compete with larger retailers in the UK’s thriving online marketplace.