Undergraduate Certificate in AI-Based Solutions for Customer Service

Sunday, 03 August 2025 11:51:19

International students can apply

Short course
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Admission open 2025

Undergraduate Certificate in AI-Based Solutions for Customer Service

The Undergraduate Certificate in AI-Based Solutions for Customer Service equips learners with cutting-edge skills to transform customer interactions using artificial intelligence. Designed for aspiring professionals and customer service experts, this program focuses on AI tools, automation, and data-driven strategies to enhance customer experiences.

Participants will master AI-powered chatbots, predictive analytics, and personalized engagement techniques. Gain hands-on experience to solve real-world challenges and stay ahead in the evolving customer service landscape.

Ready to revolutionize customer service with AI? Explore the program today and take the first step toward a future-proof career!

Course Content

• Introduction to Artificial Intelligence and Machine Learning
• Natural Language Processing for Customer Service Applications
• Chatbot Development and Deployment
• Data Analytics and Customer Insights
• Ethical AI and Bias Mitigation in Customer Service
• AI-Driven Personalization and Customer Experience
• Integration of AI Solutions with CRM Systems
• Case Studies and Real-World Applications of AI in Customer Service
• Project Management for AI-Based Solutions
• Emerging Trends and Future of AI in Customer Service

Fee and payment plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

1 month

2 months

This programme does not have any additional costs.

Course fee

The fee for the programme is as follows:

1 month:GBP £140

2 months:GBP £90

Apply Now

Complete the online enrolment form and Pay enrolment fee of GBP £10.
Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

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Got questions? Get in touch

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+44 75 2064 7455

admissions@LSIB.lk

+44 (0) 20 3608 0144

Career Path

AI Customer Service Specialist

Professionals who implement AI-based solutions to enhance customer interactions, improve response times, and optimize service workflows.

Chatbot Developer

Experts in designing and deploying AI-driven chatbots to automate customer support, reducing operational costs and improving efficiency.

Customer Experience Analyst

Analysts who leverage AI tools to analyze customer behavior, predict trends, and recommend personalized service strategies.

AI Solutions Consultant

Consultants who advise businesses on integrating AI-based solutions into their customer service operations for competitive advantage.

Why this course?

The Undergraduate Certificate in AI-Based Solutions for Customer Service is a critical qualification in today’s market, where AI-driven customer service tools are transforming industries. In the UK, 73% of businesses are investing in AI to enhance customer experience, and 58% of consumers prefer AI-powered chatbots for quick query resolution. This certificate equips learners with the skills to design, implement, and manage AI solutions, addressing the growing demand for professionals in this field. Below is a 3D Line chart showcasing the adoption of AI in UK customer service over the past five years:

Year	AI Adoption (%)
2018	35
2019	45
2020	52
2021	60
2022	73

The certificate aligns with current trends, such as the rise of AI-powered chatbots and predictive analytics, ensuring graduates are prepared for roles in customer service innovation. With the UK’s AI market projected to grow by £803 billion by 2035, this qualification is a gateway to lucrative and future-proof careers.

Who should apply?

Ideal Audience	Why This Course is Perfect for You
Customer Service Professionals	With 85% of UK businesses planning to adopt AI-based solutions by 2025, this course equips you with the skills to lead in transforming customer service operations.
Aspiring AI Specialists	Gain hands-on experience in AI-driven tools and techniques, preparing you for roles in one of the UK’s fastest-growing sectors, projected to contribute £232 billion to the economy by 2030.
Career Changers	Transition into the tech industry with confidence, leveraging AI-based solutions to enhance customer experiences and drive business success.
Recent Graduates	Stand out in the competitive job market by mastering AI tools that are reshaping customer service across industries, from retail to finance.