Undergraduate Certificate in Social Media and Customer Interactions

Saturday, 31 January 2026 23:19:52

International students can apply

Short course
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Admission open 2026

Undergraduate Certificate in Social Media and Customer Interactions

The Undergraduate Certificate in Social Media and Customer Interactions equips learners with essential skills to excel in digital communication and customer engagement. Designed for aspiring professionals, this program focuses on leveraging social media platforms to build meaningful connections and drive business success.

Through practical training, students master content creation, analytics, and strategic planning to enhance brand presence and customer satisfaction. Ideal for marketers, entrepreneurs, and customer service specialists, this certificate bridges the gap between technology and human interaction.

Ready to transform your career? Explore the program today and unlock your potential in the dynamic world of social media!

Course Content

• Introduction to Social Media Platforms
• Customer Engagement Strategies
• Content Creation and Curation
• Social Media Analytics and Metrics
• Digital Marketing Fundamentals
• Crisis Management in Social Media
• Ethics and Privacy in Online Interactions
• Brand Management and Reputation Building
• Emerging Trends in Social Media
• Practical Applications and Case Studies

Fee and payment plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

1 month

2 months

This programme does not have any additional costs.

Course fee

The fee for the programme is as follows:

1 month:GBP £140

2 months:GBP £90

Apply Now

Complete the online enrolment form and Pay enrolment fee of GBP £10.
Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.lk

+44 (0) 20 3608 0144

Career Path

Why this course?

The Undergraduate Certificate in Social Media and Customer Interactions is a vital qualification in today’s digital-first market, where businesses increasingly rely on social media to engage customers and drive growth. In the UK, 89% of businesses use social media for marketing, and 54% of consumers prefer brands that actively engage with them online. This certificate equips learners with the skills to navigate these trends, blending social media strategy with customer relationship management to meet industry demands. Below is a 3D Line chart showcasing the growth of social media usage in UK businesses over the past five years:

Year	Businesses Using Social Media (%)
2018	75
2019	79
2020	84
2021	87
2022	89

Professionals with expertise in social media and customer interactions are in high demand, as businesses seek to enhance their online presence and customer engagement strategies. This certificate provides a competitive edge, aligning with the UK’s digital transformation goals and preparing learners for roles in marketing, communications, and customer service.

Who should apply?

Audience Profile	Why This Course is Ideal
Aspiring marketers and customer service professionals	With 82% of UK businesses using social media for customer engagement (Ofcom, 2023), this course equips you with the skills to excel in digital communication and customer interactions.
Small business owners and entrepreneurs	Learn to leverage social media platforms to build brand loyalty and drive sales, essential for the 5.5 million small businesses in the UK (FSB, 2023).
Career switchers seeking digital expertise	Gain a competitive edge in the UK job market, where 70% of employers value social media skills (CIPD, 2023).
Recent graduates looking to specialise	Stand out in a crowded graduate market by mastering customer interactions and social media strategies, key skills for 89% of UK recruiters (HESA, 2023).