Undergraduate Certificate in Implementing Salesforce and CRM Tools

Saturday, 21 February 2026 04:29:48

International students can apply

Short course
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Admission open 2026

Undergraduate Certificate in Implementing Salesforce and CRM Tools

The Undergraduate Certificate in Implementing Salesforce and CRM Tools equips learners with the skills to optimize customer relationship management using industry-leading platforms. Designed for aspiring CRM specialists, business professionals, and tech enthusiasts, this program focuses on Salesforce implementation, data management, and workflow automation.

Participants will gain hands-on experience with CRM tools, enhancing their ability to drive business growth and improve customer engagement. Whether you're starting your career or upskilling, this certificate prepares you for high-demand roles in the digital economy.

Ready to transform your career? Explore the program today and unlock your potential!

Course Content

• Introduction to Salesforce and CRM Fundamentals
• Salesforce Platform Basics and Navigation
• Data Management and Security in Salesforce
• Sales Cloud and Customer Relationship Management
• Marketing Automation with Salesforce Marketing Cloud
• Service Cloud and Customer Support Tools
• Reporting and Analytics in Salesforce
• Customization and App Development on Salesforce
• Integration of Salesforce with Third-Party Tools
• Best Practices for Implementing CRM Solutions

Fee and payment plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

1 month

2 months

This programme does not have any additional costs.

Course fee

The fee for the programme is as follows:

1 month:GBP £140

2 months:GBP £90

Apply Now

Complete the online enrolment form and Pay enrolment fee of GBP £10.
Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

APPLY NOW

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.lk

+44 (0) 20 3608 0144

Career Path

Salesforce Administrator

Manage Salesforce CRM tools, customize dashboards, and ensure data integrity. High demand in the UK job market with salaries ranging from £35,000 to £55,000.

CRM Consultant

Advise businesses on CRM strategies, implement Salesforce solutions, and optimize workflows. Average UK salary: £45,000 to £65,000.

Salesforce Developer

Design and build custom Salesforce applications, integrate APIs, and enhance CRM functionality. UK salaries range from £50,000 to £75,000.

Business Analyst (CRM)

Analyze business processes, identify CRM needs, and translate requirements into Salesforce solutions. Average UK salary: £40,000 to £60,000.

Why this course?

The Undergraduate Certificate in Implementing Salesforce and CRM Tools holds immense significance in today’s market, particularly in the UK, where businesses increasingly rely on customer relationship management (CRM) systems to drive growth and efficiency. According to recent data, 87% of UK businesses using CRM tools report improved customer retention, while 74% experience enhanced sales performance. These statistics underscore the growing demand for professionals skilled in Salesforce and CRM implementation.

Metric	Percentage
Improved Customer Retention	87%
Enhanced Sales Performance	74%

The certificate equips learners with the technical expertise to implement and manage Salesforce and CRM tools, addressing the growing skills gap in the UK tech sector. With 72% of UK companies planning to increase their investment in CRM systems over the next five years, professionals with this certification are well-positioned to meet industry needs and drive business success.

Who should apply?

Audience Profile	Why This Course is Ideal
Aspiring CRM Professionals	The Undergraduate Certificate in Implementing Salesforce and CRM Tools is perfect for individuals looking to break into the CRM industry. With Salesforce being the #1 CRM platform globally, this course equips learners with the skills to manage customer relationships effectively and drive business growth.
Business Graduates	Recent business graduates in the UK can enhance their employability by gaining hands-on experience with Salesforce and CRM tools. Over 70% of UK businesses use CRM systems, making this certification a valuable addition to any CV.
Career Changers	For professionals seeking a career change, this course offers a practical pathway into the thriving CRM sector. With Salesforce skills in high demand across industries, learners can transition into roles such as CRM Analysts or Salesforce Administrators.
Small Business Owners	UK small business owners can leverage Salesforce and CRM tools to streamline operations and improve customer engagement. Over 50% of UK SMEs report increased efficiency after adopting CRM systems, making this course a game-changer for business growth.